PRE-INSTALLATION CHECKLISTS

RETURN & REFUND POLICY

At Fusion Used Engines & Transmission Inc, we stand behind the integrity of our inventory. Our policies are designed to ensure transparency, protect your investment, and provide a seamless experience from delivery to installation.

1. Return Policy

We offer a 7-day return window from the date of delivery. To be eligible for a return, parts must be in their original, uninstalled condition.

• Eligibility: Parts must be unused, uninstalled, and unmodified.
• Packaging: Items must be returned in their original packaging with all labels and accessories included.
• Condition: Returns must be free of physical damage, scratches, or alterations.
• Authorisation: A Return Merchandise Authorisation (RMA) is required. Don’t hesitate to contact us to obtain your RMA number before shipping.
• Restocking Fee: A restocking fee of 20% will be applied to all returns to account for inspection, processing, and administrative expenses. In instances where the merchandise has been shipped, two separate freight charges will also be incurred. This fee will be deducted from the total refund amount.

Non-Returnable Items:

• Installed or partially installed engines/transmissions.
• Electrical components that have been connected or plugged in.
• Custom-sourced or special-order items.
• Parts damaged due to improper handling or storage by the customer.

2. Refund Process

Once your return is received at our facility, it undergoes a rigorous inspection by our technicians.

• Inspection & Approval: 2–3 business days.
• Internal Processing: 5–7 business days following approval.
• Bank Posting: 5–10 business days (depending on your financial institution).
• Total Estimated Timeframe: 10–15 business days for funds to appear in your account.
• Refund Method: Credits are issued to the original payment method (Credit/Debit, PayPal, or Wire Transfer).
• Refund Amount: Your refund includes the purchase price minus the 20% restocking fee. Original and return shipping costs are non-refundable.

3. Order Cancellation

We understand that plans can change. You may cancel your order according to the following windows:

• 24-Hour Grace Period: Cancellations within 24 hours of order placement for a full refund with no fees.
• Pre-Shipment: If an order is cancelled before shipment, the customer will incur only a restocking fee of 20%.
• In-Transit: If you refuse delivery while the item is in transit, a refund will be issued minus all shipping costs and 20% Restocking fee.
• Special Orders: Custom-sourced units may be subject to a 30% fee if cancellation occurs after processing begins.

NOTE – To initiate an order cancellation, customers are required to submit their cancellation request via email to Fusionusedengines@gmail.com. Please note that without the submission of this cancellation email, the request will not be considered valid.

5. Inspection & Photo Approval

• Important: Once a part is installed, return eligibility ends, and warranty coverage begins.
• Visual Inspection: You have 48 hours from delivery to inspect the unit for transit damage.
• Photo Approval Service: For added peace of mind, you may request “Photo Approval” during checkout.

6. Core Return Requirements

If your purchase includes a core charge, you must return your old unit within 30 days to receive a full core refund.

• Condition: The core must be the same type as the purchased unit and include all major components (block, heads, crank).
• Rejection: Cores with cracked blocks, fire damage, or missing major internals may be rejected or result in a partial refund.
• Process: Use our prepaid return label and the original packaging from your new part.